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Luxury Fort Lauderdale Spa FAQ


Monday – Thursday: 10am – 6pm
(until 7pm by advance reservation)

Friday – Saturday: 9am – 7pm

Sunday: 9am – 5pm

Hours may vary on holidays


Reservations

We encourage our guests to schedule their appointments five to seven days in advance to ensure your preferred treatment or therapist is available. Same-day reservations and walk-ins are always welcome based on availability. Preferences for male or female therapists should be requested at the time of the booking. Reservations made day of service and walk-in appointments are always welcome, based upon availability. All reservations must be secured with a major credit card and telephone number. For reservations, please call (954) 245-3040. Resort guests touch 3040 from your guest room.

Arrival & Check-In Procedure

For the optimal Heavenly Spa experience, we recommend that you arrive at least 30-60 minutes before your scheduled appointment time. Upon check-in, get comfortable in a plush, heavenly robe and slippers. Relax with a cup of hot tea, enjoy a light superfood snack or enjoy onsite amenities.

Take Time

Give yourself plenty of time so you can enjoy a eucalyptus steam, rain shower and/or whirlpool prior to your services. This will relax and warm the muscles, aiding in the therapeutic benefits of treatments. It is not recommended to steam following facial or waxing treatments.

Late Arrivals

Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests. We regret that late arrivals will not receive extension of scheduled appointments.

Treatment Attire

Unless the service description specifies otherwise, it is customary to wear just your robe to your service. You will be given the opportunity to disrobe and cover yourself in privacy. Throughout your services, your body will be draped with linens and at no time during your treatment will you be fully exposed.

Shower

A quick shower just before your massage or treatment is relaxing and washes off any salts, sand, minerals or chemicals that could clog pores when mixed with oils or other treatment products.

Communication

Prior to the start of your service, tell your therapist the areas you would like to focus on, and any areas to be avoided. During your service, let the therapist know if you feel any discomfort. Communication is the key to getting what you want out of your Heavenly Spa by Westin experience. Keep in mind that all bodywork is similar to exercise in that, lactic acid and other toxins are released from the muscles. This may cause some soreness for up to a few days.

Let Go

Close your eyes and allow your mind to be free. Breathe deeply and let the tension slip away with each breath. Remember, this is time for you.

Gratuities

For your convenience, a 20% gratuity will be added to all services and upgrades. Note, this gratuity is adjustable upon checkout, based on your satisfaction with services received, with the exception of promotional priced treatments, which always include a 20% gratuity based on original treatment price.

Retail & Accessories

Take your spa experience home with a selection of unique and distinctive gifts. Share the experience with someone special with our custom gifts and spa packaging.

Cancellation Policy

All appointment changes and cancellations must be made a minimum of 24 hours in advance of your appointment and 48 hours before any combination of services. A 50% charge will apply to all late cancellations. No shows will be charged in full. Cancellation for groups varies based on number of treatments and/or group contract, and will be disclosed at time of reservation.

Gift Certificates

Give the gift of priceless serenity and stress relief to someone you care about. Heavenly Spa by Westin gift certificates are perfect for any occasion and are available for individual treatments, spa packages or pre-determined denominations.

Parking

Valet-only parking is available at the main resort entrance. Non-hotel spa guests receive discounted parking at a rate of $5 for up to 5 hours, which is validated at the time of checkout. The regular day parking rate of $17 applies for cars parked onsite more than 5 hours. Limited metered beach parking is located on both sides of the South Tower, where Heavenly Spa is located, between Granada and Seville streets and A1A.

Heavenly Spa by Westin Policies

The Heavenly Spa by Westin is a non-smoking environment.

Guests of the Heavenly Spa by Westin must be at least 18 years of age. Salon treatments are available for guests under 18 with parental supervision.

For the courtesy of our guests, use of cell phones and electronic devices is prohibited within the spa premises.
We request that all valuables are stored in your room or locker provided for you at the time of your service. The Westin and The Heavenly Spa by Westin are not responsible for lost, stolen, or misplaced items.

All spa treatment prices are subject to change without notification. Our spa coordinators will assist you with any pricing inquiries you may have at the time of your reservation.

For more information, please call (954) 245-3040.

Payments

Cash, valid spa gift cards, Spa Finder cards and Spa Week cards are accepted. (Please note 3rd party gift cards are not valid towards discounted or promotional services). Most major credit cards are accepted, including American Express, MasterCard and Visa. Heavenly Spa is located in a popular tourist destination. Please note we take extra precaution to protect our guests and business from unauthorized credit card use. Credit card payments will not be accepted if the card is not physically present at check-out. In addition, government-issued photo identification is required for all credit card and room charge payments. Credit cards placed on file will only be charged if a cancellation or no-show fee is administered.

Day Passes

Spa Facility Day Pass: Resort Guest Pass $25  |  Locals $35

Resort Day Pass: Purchases day passes through www.resortpass.com or www.dayaxe.com.


Nourish + Inspire

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Hours

Monday – Thursday: 10am – 6pm (until 7pm by advance reservation)

Friday – Saturday: 9am – 7pm

Sunday: 9am – 5pm

Hours may vary on holidays